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Repair, maintenance and services

 

Our Technical Service is your point of contact for comprehensive support with your medical devices. Our technicians rely on many years of experience. This makes us the ideal partner for carrying out maintenance, repairs, medical (MTK) and safety checks (STK) quickly and efficiently. Regular servicing guarantees the long service life and performance of your medical devices.  As the functionality of medical devices is very important for patient care, we value precision and accuracy in order to minimize downtime. Thanks to our technical expertise, we ensure that your medical devices are always ready for use. Whether depot or field service, repair or installation - we work with you to find the best service strategy for your products.

 

Service areas

Our service team is located throughout Germany. This enables us to fulfill every order in the shortest possible time.  Whether you are a medical device manufacturer, a hospital or practice or any other company - we are your partner to ensure smooth medical care.

Our services include:

  • Emergency operations
  • Field corrective actions
  • Maintenance and service contracts
  • Installations
  • Proactive STK tracking
  • Project management
  • Process management
  • Repairs
  • STK/MTK
  • Software updates


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Devices & Systems

Our service team has extensive technical knowledge and many years of expertise in a wide range of medical devices. Below is an excerpt of the devices and systems for which we offer services

  • Ablation generators
  • Breast biopsy
  • defibrillator
  • EEG
  • Electrophysiology
  • Hemodynamic monitoring stations
  • Pacemaker programmer
  • Holmium laser systems
  • Infusion technology
  • Intravascular ultrasound
  • Sleep apnea screening
  • Temperature Management System
  • Thrombectomy systems
  • Deep brain stimulation


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Depot Service

We perform services on medical devices not only directly at the customer's premises, but also at our headquarters in Asslar. In the so-called Depot Service, our partners' medical devices can be tested and repaired under the best possible conditions, including in a TÜV-certified test laboratory. We currently carry out services on over 22,000 medical devices every year, including 

  • repair
  • maintenance
  • software updates
  • installations
  • revisions
  • FCO
  • Logistics
  • demo devices 

are carried out. The medical devices are then shipped to the end customer or manufacturer by our logistics department or stored if required.

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Emergency service

If a medical device fails, a quick response is vital. Thanks to the many locations of our service technicians, we can realize a response time of <48 hours for emergency operations, such as repairs or updates of medical devices. If you require other response times, we will work with you to create service concepts and evaluate the possible response times depending on the emergeny level and product.

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